Keep public intake low risk
A public form or AI chat may collect a name, email address, broad goal, preferred contact method, and a short non-sensitive description. It should not request Social Security numbers, passwords, full account numbers, full credit reports, government identification, or banking credentials.
Move sensitive work to an authorized channel
If a review needs identity documents, report pages, creditor records, or dispute evidence, the client should receive a verified secure-upload or supervised process. Access should be limited to authorized staff with a business need, and every material access or change should be logged.
Collect less and retain intentionally
Data collection should match a defined purpose. Duplicate files, unnecessary identifiers, and open-ended retention increase risk. NDR should document retention, deletion, breach response, vendor access, and client request procedures before accepting sensitive documents at scale.
- Purpose before collection
- Least data necessary
- Role-based access
- Audit record
- Documented retention and deletion
Common questions
Clear answers, clear limits.
Can I paste my Social Security number into the AI specialist?
No. The public specialist should never ask for or accept Social Security numbers, passwords, full account numbers, or full reports.
Can I email my full credit report?
Use only a verified channel authorized by NDR for sensitive records. Ordinary email and public chat may not provide the controls required for the intended workflow.
Who should see my documents?
Only authorized people with a defined need for the service, under documented access and retention rules.